Support Ticket Management System
Role: UX/UI Design, Visual Design, Prototyping, Requirements Collaboration
Key Focus: Usability, intuitive navigation, and user-centered design.
INTELLICASE is a support ticket management system designed with a strong focus on usability and intuitive navigation. Working under a tight deadline, I developed a clean and functional design that addressed the project requirements while prioritizing the user experience.
Collaborating closely with the Product Owner (PO), I participated in regular meetings to define goals, clarify requirements, and align expectations. I translated these insights into a cohesive design concept, applying UX principles to the interface, layout, and user flow. Through prototyping and ongoing feedback, I refined the design to ensure it addressed both user needs and business objectives.
Note: The visuals are in Spanish.
